Well said abhishek. I also facing this problem of tracking for old receipts. Hope they introduce online payment soon
On 10 Sep 2016 11:52, "Abhishek Anand aanand_iiitn@yahoo.co.in [CrossingsRepublikOwnersAndMembersAssociation-CROMA]" <CrossingsRepublikOwnersAndMembersAssociation-CROMA@yahoogroups.co.in> wrote:
Very well pointed out and summarized...~ Abhishek
From: "abhishek singh mail_abhi1980@yahoo.co.in [CrossingsRepublikOwnersAndMemb ersAssociation-CROMA]" <CrossingsRepublikOwnersAndMem bersAssociation-CROMA@ >yahoogroups.co.in
To: customercare@tripleplay.in
Cc: Yahoo! India <crossingsrepublikownersandmembersassociation-croma@ >yahoogroups.co.in
Sent: Saturday, September 10, 2016 9:30 AM
Subject: [CROMA] Complaint regarding Revenue Loss for Triple Play & Inconvenience to Cable TV Subscribers
Hi,
I am using Triple Play Cable TV Monthly subscription since more than 5 years at Crossing Republic, Ghaziabad.
I am extremely satisfied with Transmission quality of your connection. But I am not satisfied with your revenue collection procedure.
I want to register my complaint regarding revenue collection procedure for Cable TV Connection, explained as below:
1. Monthly collection is not done on regular basis causing revenue loss / delay to triple play.
2. More importantly, It causes gross inconvenience to the customers to keep track of past payment receipts.
3. Suddenly someone from triple play appears and says your payment is not done since last 6 months without presenting any payment records. Then there is a negotiation resulting in revenue delay / loss to Triple play.
4. On the other, sometimes they appear twice a month and ask for payment.
5. Every time, we have to search our drawers for last payment receipt which makes it very inconvenient.
6. There should be a basic procedural hygiene like a news paper vendor or our milk vendor to carry a card where every payment should be signed off by customer. (Till you introduce online payment for Cable connection)
I am verbally informed this issue many time before and writing my complaint on this subject for the first & last time.
I hope to get a resolution in next 3 months. Thanks.
Regards
Abhishek Singh
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Posted by: Ashish Deolia <ashishdeolia@gmail.com>
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