Monday, September 12, 2016

Re: [CROMA] Digest Number 2283

 

Hi,
Even  I have asked them maintain the card, but they are not doing.

Earlier just after the new connection was taken they had sent me extra bill and after finding my bills I showed them. I also got few points written from them on the bill which he didn't want to write initially like the first few months charges included and all, looking at which and after discussions of half an hour he was convinced for the correct billing.

Actually now I recall that he actually collected from  my wife and had come on Monday though I had asked him to always come on weekday. After that I met at the office and the person came to meet and then rectified all issues.

I do not know if it was intentional or what, but their database seems to be loose.

Card maintenance is a must and croma must advice them on this.

regards,
Kaushal Shah,
Supertech Livingston
9891626907


From: "CrossingsRepublikOwnersAndMembersAssociation-CROMA@yahoogroups.co.in" <CrossingsRepublikOwnersAndMembersAssociation-CROMA@yahoogroups.co.in>
To: CrossingsRepublikOwnersAndMembersAssociation-CROMA@yahoogroups.co.in
Sent: Sunday, September 11, 2016 9:03 AM
Subject: [CROMA] Digest Number 2283

Crossings Republik Owners & Members Asso

3 Messages

Digest #2283

Messages

Sat Sep 10, 2016 2:14 pm . Posted by:

"raj das" raj_28_ca

Hi all
My 3 BHK corner flat is available for rent immediately. Details are as under :
i) Society name - Gaur Globalii) 6th Flooriii) Size - 1515 sqftiv) Covered parking availablev) wooden work in kitchen and bedrooms/wardroom donevi) Corner flat towards main road/fountai
Ample sunlight through out the day. Existing tenant is shifting.Interested one may contact me at my cell 09410391147Regards,
Raj Kumar Das

Sat Sep 10, 2016 2:49 pm . Posted by:

"Ashish Deolia" deoliaashish

Well said abhishek. I also facing this problem of tracking for old
receipts. Hope they introduce online payment soon

On 10 Sep 2016 11:52, "Abhishek Anand aanand_iiitn@yahoo.co.in
[CrossingsRepublikOwnersAndMembersAssociation-CROMA]" <
CrossingsRepublikOwnersAndMembersAssociation-CROMA@yahoogroups.co.in> wrote:

>
>
> Very well pointed out and summarized...
>
> ~ Abhishek
>
>
> ------------------------------
> *From:* "abhishek singh mail_abhi1980@yahoo.co.in [
> CrossingsRepublikOwnersAndMembersAssociation-CROMA]" <
> CrossingsRepublikOwnersAndMembersAssociation-CROMA@yahoogroups.co.in>
> *To:* customercare@tripleplay.in
> *Cc:* Yahoo! India <crossingsrepubl ikownersandmembe rsassociation- croma@
> yahoogroups. co.in>
> *Sent:* Saturday, September 10, 2016 9:30 AM
> *Subject:* [CROMA] Complaint regarding Revenue Loss for Triple Play &
> Inconvenience to Cable TV Subscribers
>
>
> Hi,
>
> I am using Triple Play Cable TV Monthly subscription since more than 5
> years at Crossing Republic, Ghaziabad.
>
> I am extremely satisfied with Transmission quality of your connection. But
> I am not satisfied with your revenue collection procedure.
>
> I want to register my complaint regarding revenue collection procedure for
> Cable TV Connection, explained as below:
>
> 1. Monthly collection is not done on regular basis causing revenue loss /
> delay to triple play.
> 2. More importantly, It causes gross inconvenience to the customers to
> keep track of past payment receipts.
> 3. Suddenly someone from triple play appears and says your payment is not
> done since last 6 months without presenting any payment records. Then there
> is a negotiation resulting in revenue delay / loss to Triple play.
> 4. On the other, sometimes they appear twice a month and ask for payment.
> 5. Every time, we have to search our drawers for last payment receipt
> which makes it very inconvenient.
> 6. There should be a basic procedural hygiene like a news paper vendor or
> our milk vendor to carry a card where every payment should be signed off by
> customer. (Till you introduce online payment for Cable connection)
>
> I am verbally informed this issue many time before and writing my
> complaint on this subject for the first & last time.
>
> I hope to get a resolution in next 3 months. Thanks.
>
> Regards
> Abhishek Singh
>
>
>
>

Sat Sep 10, 2016 9:48 pm . Posted by:

"abhishek singh" mail_abhi1980

I don't care if you do not value your 5 year long customer relationship. 
We have many other DTH options. Thanks for the reply.
Sent from Yahoo Mail on Android

On Sat, 10 Sep, 2016 at 5:29 pm, Tripleplay Customercare<customercare@tripleplay.in> wrote: Dear Customer,
As status received, you are not under our services, you are under Tripleplayer at Crossings Republik Ghaziabad Please contact them for queries.
Regards,Jaspreet
On Sat, Sep 10, 2016 at 9:30 AM, abhishek singh <mail_abhi1980@yahoo.co.in> wrote:

Hi,

I am using Triple Play Cable TV Monthly subscription since more than 5 years at Crossing Republic, Ghaziabad.

I am extremely satisfied with Transmission quality of your connection. But I am not satisfied with your revenue collection procedure.

I want to register my complaint regarding revenue collection procedure for Cable TV Connection, explained as below:

1. Monthly collection is not done on regular basis causing revenue loss / delay to triple play.
2. More importantly, It causes gross inconvenience to the customers to keep track of past payment receipts.
3. Suddenly someone from triple play appears and says your payment is not done since last 6 months without presenting any payment records. Then there is a negotiation resulting in revenue delay / loss to Triple play.
4. On the other, sometimes they appear twice a month and ask for payment.
5. Every time, we have to search our drawers for last payment receipt which makes it very inconvenient.
6. There should be a basic procedural hygiene like a news paper vendor or our milk vendor to carry a card where every payment should be signed off by customer. (Till you introduce online payment for Cable connection)

I am verbally informed this issue many time before and writing my complaint on this subject for the first & last time.

I hope to get a resolution in next 3 months. Thanks.

Regards
Abhishek Singh

--

Best Regards

Triple Play Interactive Network Pvt. Ltd.
Contact :- 0124-4900200, 2350149, Toll Free 1800-419-0417
For latest updates do visit official CROMA website at:
http://www.croma.org.in

Also, do register at the CROMA site, if not done already:
http://www.croma.org.in/member-registration/

[IMP: People posting ads for promotion of their business or of commercial-only nature will be banned/unsubscribed without any warning or clarification]


__._,_.___
Posted by: kaushal ****** <kaushal_5646@yahoo.com>
Reply via web post • Reply to sender • Reply to group • Start a new topic • Messages in this topic (1)
For latest updates do visit official CROMA website at:
http://www.croma.org.in

Also, do register at the CROMA site, if not done already:
http://www.croma.org.in/member-registration/

[IMP: People posting ads for promotion of their business or of commercial-only nature will be banned/unsubscribed without any warning or clarification]

.

__,_._,___
Posted by GD