Saturday, September 10, 2016

[CROMA] Re: Complaint regarding Revenue Loss for Triple Play & Inconvenience to Cable TV Subscribers

 

I don't care if you do not value your 5 year long customer relationship. 


We have many other DTH options. Thanks for the reply.


Dear Customer,

As status received, you are not under our services, you are under Tripleplayer at Crossings Republik Ghaziabad 
Please contact them for queries.

Regards,
Jaspreet

On Sat, Sep 10, 2016 at 9:30 AM, abhishek singh <mail_abhi1980@yahoo.co.in> wrote:
Hi,

I am using Triple Play Cable TV Monthly subscription since more than 5 years at Crossing Republic, Ghaziabad.

I am extremely satisfied with Transmission quality of your connection. But I am not satisfied with your revenue collection procedure.

I want to register my complaint regarding revenue collection procedure for Cable TV Connection, explained as below:

1. Monthly collection is not done on regular basis causing revenue loss / delay to triple play.
2. More importantly, It causes gross inconvenience to the customers to keep track of past payment receipts.
3. Suddenly someone from triple play appears and says your payment is not done since last 6 months without presenting any payment records. Then there is a negotiation resulting in revenue delay / loss to Triple play.
4. On the other, sometimes they appear twice a month and ask for payment.
5. Every time, we have to search our drawers for last payment receipt which makes it very inconvenient.
6. There should be a basic procedural hygiene like a news paper vendor or our milk vendor to carry a card where every payment should be signed off by customer. (Till you introduce online payment for Cable connection)

I am verbally informed this issue many time before and writing my complaint on this subject for the first & last time.

I hope to get a resolution in next 3 months. Thanks.

Regards
Abhishek Singh



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Best Regards

Triple Play Interactive Network Pvt. Ltd.
Contact :- 0124-4900200, 2350149, Toll Free 1800-419-0417

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Posted by: abhishek singh <mail_abhi1980@yahoo.co.in>
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Posted by GD