Eve I have asked them maintain the card, but they are not doing.
Earlier just after the new connection was taken they had sent me extra bill and after finding my bills I showed them. I also got few points written from them on the bill which he didn't want to write initially like the first few months charges included and all, looking at which and after discussions of half an hour he was convinced for the correct billing.
Actually now I recall that he actually collected from my wife and had come on Monday though I had asked him to always come on weekday. After that I met at the office and the person came to meet and then rectified all issues.
I do not know if it was intentional or what, but their database seems to be loose.
Card maintenance is a must and croma must advice them on this.
regards,
Kaushal Shah,
Supertech Livingston
9891626907
From: "CrossingsRepublikOwnersAndMembersAssociation-CROMA@yahoogroups.co.in" <CrossingsRepublikOwnersAndMembersAssociation-CROMA@yahoogroups.co.in>
To: CrossingsRepublikOwnersAndMembersAssociation-CROMA@yahoogroups.co.in
Sent: Saturday, September 10, 2016 1:24 PM
Subject: [CROMA] Digest Number 2282
2 Messages
Digest #2282
1.1
Complaint regarding Revenue Loss for Triple Play & Inconvenience to by "abhishek singh" mail_abhi1980
1.2
Re: Complaint regarding Revenue Loss for Triple Play & Inconvenience by "Abhishek Anand" aanand_iiitn
Messages
Sat Sep 10, 2016 9:30 am . Posted by:
"abhishek singh" mail_abhi1980
Hi,
I am using Triple Play Cable TV Monthly subscription since more than 5 years at Crossing Republic, Ghaziabad.
I am extremely satisfied with Transmission quality of your connection. But I am not satisfied with your revenue collection procedure.
I want to register my complaint regarding revenue collection procedure for Cable TV Connection, explained as below:
1. Monthly collection is not done on regular basis causing revenue loss / delay to triple play.
2. More importantly, It causes gross inconvenience to the customers to keep track of past payment receipts.
3. Suddenly someone from triple play appears and says your payment is not done since last 6 months without presenting any payment records. Then there is a negotiation resulting in revenue delay / loss to Triple play.
4. On the other, sometimes they appear twice a month and ask for payment.
5. Every time, we have to search our drawers for last payment receipt which makes it very inconvenient.
6. There should be a basic procedural hygiene like a news paper vendor or our milk vendor to carry a card where every payment should be signed off by customer. (Till you introduce online payment for Cable connection)
I am verbally informed this issue many time before and writing my complaint on this subject for the first & last time.
I hope to get a resolution in next 3 months. Thanks.
Regards
Abhishek Singh
I am using Triple Play Cable TV Monthly subscription since more than 5 years at Crossing Republic, Ghaziabad.
I am extremely satisfied with Transmission quality of your connection. But I am not satisfied with your revenue collection procedure.
I want to register my complaint regarding revenue collection procedure for Cable TV Connection, explained as below:
1. Monthly collection is not done on regular basis causing revenue loss / delay to triple play.
2. More importantly, It causes gross inconvenience to the customers to keep track of past payment receipts.
3. Suddenly someone from triple play appears and says your payment is not done since last 6 months without presenting any payment records. Then there is a negotiation resulting in revenue delay / loss to Triple play.
4. On the other, sometimes they appear twice a month and ask for payment.
5. Every time, we have to search our drawers for last payment receipt which makes it very inconvenient.
6. There should be a basic procedural hygiene like a news paper vendor or our milk vendor to carry a card where every payment should be signed off by customer. (Till you introduce online payment for Cable connection)
I am verbally informed this issue many time before and writing my complaint on this subject for the first & last time.
I hope to get a resolution in next 3 months. Thanks.
Regards
Abhishek Singh
Sat Sep 10, 2016 11:52 am . Posted by:
"Abhishek Anand" aanand_iiitn
Very well pointed out and summarized... ~ Abhishek
From: "abhishek singh mail_abhi1980@yahoo.co.in [CrossingsRepublikOwnersAndMembersAssociation-CROMA]" <CrossingsRepublikOwnersAndMembersAssociation-CROMA@yahoogroups.co.in>
To: customercare@tripleplay.in
Cc: Yahoo! India <crossingsrepublikownersandmembersassociation-croma@yahoogroups.co.in>
Sent: Saturday, September 10, 2016 9:30 AM
Subject: [CROMA] Complaint regarding Revenue Loss for Triple Play & Inconvenience to Cable TV Subscribers
Hi,
I am using Triple Play Cable TV Monthly subscription since more than 5 years at Crossing Republic, Ghaziabad.
I am extremely satisfied with Transmission quality of your connection. But I am not satisfied with your revenue collection procedure.
I want to register my complaint regarding revenue collection procedure for Cable TV Connection, explained as below:
1. Monthly collection is not done on regular basis causing revenue loss / delay to triple play.
2. More importantly, It causes gross inconvenience to the customers to keep track of past payment receipts.
3. Suddenly someone from triple play appears and says your payment is not done since last 6 months without presenting any payment records. Then there is a negotiation resulting in revenue delay / loss to Triple play.
4. On the other, sometimes they appear twice a month and ask for payment.
5. Every time, we have to search our drawers for last payment receipt which makes it very inconvenient.
6. There should be a basic procedural hygiene like a news paper vendor or our milk vendor to carry a card where every payment should be signed off by customer. (Till you introduce online payment for Cable connection)
I am verbally informed this issue many time before and writing my complaint on this subject for the first & last time.
I hope to get a resolution in next 3 months. Thanks.
Regards
Abhishek Singh
#yiv9562108447 #yiv9562108447 -- #yiv9562108447ygrp- mkp {border:1px solid #d8d8d8;font- family:Arial; margin:10px 0;padding:0 10px;}#yiv956210844 7 #yiv9562108447ygrp- mkp hr {border:1px solid #d8d8d8;}#yiv956210 8447 #yiv9562108447ygrp- mkp #yiv9562108447hd {color:#628c2a; font-size: 85%;font- weight:700; line-height: 122%;margin: 10px 0;}#yiv9562108447 #yiv9562108447ygrp- mkp #yiv9562108447ads {margin-bottom: 10px;}#yiv956210 8447 #yiv9562108447ygrp- mkp .yiv9562108447ad {padding:0 0;}#yiv9562108447 #yiv9562108447ygrp- mkp .yiv9562108447ad p {margin:0;}# yiv9562108447 #yiv9562108447ygrp- mkp .yiv9562108447ad a {color:#0000ff; text-decoration: none;}#yiv956210 8447 #yiv9562108447ygrp- sponsor #yiv9562108447ygrp- lc {font-family: Arial;}#yiv95621 08447 #yiv9562108447ygrp- sponsor #yiv9562108447ygrp- lc #yiv9562108447hd {margin:10px 0px;font-weight: 700;font- size:78%; line-height: 122%;}#yiv956210 8447 #yiv9562108447ygrp- sponsor #yiv9562108447ygrp- lc .yiv9562108447ad {margin-bottom: 10px;padding: 0 0;}#yiv9562108447 #yiv9562108447actio ns {font-family: Verdana;font- size:11px; 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From: "abhishek singh mail_abhi1980@yahoo.co.in [CrossingsRepublikOwnersAndMembersAssociation-CROMA]" <CrossingsRepublikOwnersAndMembersAssociation-CROMA@yahoogroups.co.in>
To: customercare@tripleplay.in
Cc: Yahoo! India <crossingsrepublikownersandmembersassociation-croma@yahoogroups.co.in>
Sent: Saturday, September 10, 2016 9:30 AM
Subject: [CROMA] Complaint regarding Revenue Loss for Triple Play & Inconvenience to Cable TV Subscribers
Hi,
I am using Triple Play Cable TV Monthly subscription since more than 5 years at Crossing Republic, Ghaziabad.
I am extremely satisfied with Transmission quality of your connection. But I am not satisfied with your revenue collection procedure.
I want to register my complaint regarding revenue collection procedure for Cable TV Connection, explained as below:
1. Monthly collection is not done on regular basis causing revenue loss / delay to triple play.
2. More importantly, It causes gross inconvenience to the customers to keep track of past payment receipts.
3. Suddenly someone from triple play appears and says your payment is not done since last 6 months without presenting any payment records. Then there is a negotiation resulting in revenue delay / loss to Triple play.
4. On the other, sometimes they appear twice a month and ask for payment.
5. Every time, we have to search our drawers for last payment receipt which makes it very inconvenient.
6. There should be a basic procedural hygiene like a news paper vendor or our milk vendor to carry a card where every payment should be signed off by customer. (Till you introduce online payment for Cable connection)
I am verbally informed this issue many time before and writing my complaint on this subject for the first & last time.
I hope to get a resolution in next 3 months. Thanks.
Regards
Abhishek Singh
#yiv9562108447 #yiv9562108447 -- #yiv9562108447ygrp- mkp {border:1px solid #d8d8d8;font- family:Arial; margin:10px 0;padding:0 10px;}#yiv956210844 7 #yiv9562108447ygrp- mkp hr {border:1px solid #d8d8d8;}#yiv956210 8447 #yiv9562108447ygrp- mkp #yiv9562108447hd {color:#628c2a; font-size: 85%;font- weight:700; line-height: 122%;margin: 10px 0;}#yiv9562108447 #yiv9562108447ygrp- mkp #yiv9562108447ads {margin-bottom: 10px;}#yiv956210 8447 #yiv9562108447ygrp- mkp .yiv9562108447ad {padding:0 0;}#yiv9562108447 #yiv9562108447ygrp- mkp .yiv9562108447ad p {margin:0;}# yiv9562108447 #yiv9562108447ygrp- mkp .yiv9562108447ad a {color:#0000ff; text-decoration: none;}#yiv956210 8447 #yiv9562108447ygrp- sponsor #yiv9562108447ygrp- lc {font-family: Arial;}#yiv95621 08447 #yiv9562108447ygrp- sponsor #yiv9562108447ygrp- lc #yiv9562108447hd {margin:10px 0px;font-weight: 700;font- size:78%; line-height: 122%;}#yiv956210 8447 #yiv9562108447ygrp- sponsor #yiv9562108447ygrp- lc .yiv9562108447ad {margin-bottom: 10px;padding: 0 0;}#yiv9562108447 #yiv9562108447actio ns {font-family: Verdana;font- size:11px; 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For latest updates do visit official CROMA website at:
http://www.croma.org.in/
Also, do register at the CROMA site, if not done already:
http://www.croma.org.in/member-registration/
[IMP: People posting ads for promotion of their business or of commercial-only nature will be banned/unsubscribed without any warning or clarification]
http://www.croma.org.in/
Also, do register at the CROMA site, if not done already:
http://www.croma.org.in/member-registration/
[IMP: People posting ads for promotion of their business or of commercial-only nature will be banned/unsubscribed without any warning or clarification]
__._,_.___
Posted by: kaushal ****** <kaushal_5646@yahoo.com>
| Reply via web post | • | Reply to sender | • | Reply to group | • | Start a new topic | • | Messages in this topic (1) |
For latest updates do visit official CROMA website at:
http://www.croma.org.in
Also, do register at the CROMA site, if not done already:
http://www.croma.org.in/member-registration/
[IMP: People posting ads for promotion of their business or of commercial-only nature will be banned/unsubscribed without any warning or clarification]
http://www.croma.org.in
Also, do register at the CROMA site, if not done already:
http://www.croma.org.in/member-registration/
[IMP: People posting ads for promotion of their business or of commercial-only nature will be banned/unsubscribed without any warning or clarification]
.
__,_._,___
