Hi,
I am using Triple Play Cable TV Monthly subscription since more than 5 years at Crossing Republic, Ghaziabad.
I am extremely satisfied with Transmission quality of your connection. But I am not satisfied with your revenue collection procedure.
I want to register my complaint regarding revenue collection procedure for Cable TV Connection, explained as below:
1. Monthly collection is not done on regular basis causing revenue loss / delay to triple play.
2. More importantly, It causes gross inconvenience to the customers to keep track of past payment receipts.
3. Suddenly someone from triple play appears and says your payment is not done since last 6 months without presenting any payment records. Then there is a negotiation resulting in revenue delay / loss to Triple play.
4. On the other, sometimes they appear twice a month and ask for payment.
5. Every time, we have to search our drawers for last payment receipt which makes it very inconvenient.
6. There should be a basic procedural hygiene like a news paper vendor or our milk vendor to carry a card where every payment should be signed off by customer. (Till you introduce online payment for Cable connection)
I am verbally informed this issue many time before and writing my complaint on this subject for the first & last time.
I hope to get a resolution in next 3 months. Thanks.
Regards
Abhishek Singh
Posted by: abhishek singh <mail_abhi1980@yahoo.co.in>
| Reply via web post | • | Reply to sender | • | Reply to group | • | Start a new topic | • | Messages in this topic (1) |
http://www.croma.org.in
Also, do register at the CROMA site, if not done already:
http://www.croma.org.in/member-registration/
[IMP: People posting ads for promotion of their business or of commercial-only nature will be banned/unsubscribed without any warning or clarification]
