Wednesday, June 27, 2012

[CROMA] Re: [Mascot RWA Executive Body-546] Re: Crossings Republik Worst quality Intercomm facility by TTPL

 

Hi All,
 
I just had a chat with Raman, Account Manager, TTPL. He promised to look into this and get the root cause ASAP. In between if anyone have issue with their intercom please drop mail to Raman directly, he promised me to look those individual case on priority.
 
Hoping to get good from him now on words.
 
@Raman,
 
As per our telephonic conversation you will going to give us the Root cause of all these issues along with solution and deadline towards it, hoping to get good service now on. This issue is pending since long and required your pro-active approach rather than reactive. Hoping you can understand various other issue related to Intercom, security is most prior out of it.
 
Thanks & Regards,
Sujoy Pathak,
Vice President, MMRWA.

On Wed, Jun 27, 2012 at 7:51 PM, RAMAN GROVER <ramanexportindia@yahoo.co.in> wrote:
Deepak Ji,


Your intercomm is activated please check. 
No. 182159 

Regards
 
Raman Grover
Accounts Manager
Triple Play Telecom Pvt. Ltd.


Dear Mr. Susim,

Thank you for your email.

Actually till date intercom has not been installed in my flat so I can not comment on ttpl service. Once intercom is installed then only I can find how efficiently it functions. But one thing I can inform you from my experience that they are very slow and casual in their approach.

There was some action noticed two days back when they suddenly pretended to start installation of intercom at my flat as can be seen from emails exchanged below, may be because of pressure from Mahagun. However it's back to normal now and ttpl has not made any further attempts to complete the installation of intercom at my flat.

Now I can only wait as I have been doing for past three months.

Can you suggest a better option??

Regards,

Deepak Kumar
Flat No. 2159
Romano Tower
Mahagun Mascot
Mobile: 9810060320



On 26 June 2012 15:37, Susim Patro <susimsoft@hotmail.com> wrote:
 
Dear Mr. Kumar,
 
Just my curiosity, there are so many mails in this forum where people have outrightly criticised the service from TTPL. Is there any reason or improvement of service from TTPL that you have decided to avail of their services? I will be soon shifting to crossings and that's the reason I have asked, of course I have no intention to influence your decision.
 
Thanks and regards
 
To: r.kgrover@yahoo.in
CC: customercare@tripleplay.in; crossingsrepublik@yahoogroups.com; mahagunmascot@yahoogroups.com; CrossingsRepublikOwnersAndMembersAssociation-CROMA@yahoogroups.co.in; handingover@mahagunindia.com; crossings-republik@yahoogroups.com; royalcliff@yahoogroups.com; royalcliffrwa@yahoogroups.com; paramountgroup@yahoogroups.com; gardeniasquare@yahoogroups.co.in; ajnara_genx@yahoogroups.com; amrapali_empire@yahoogroups.com; ggvcnh24@yahoogroups.co.in; gh7rwa.crossings@gmail.com; anoop_m31@yahoo.co.in; navneet@tripleplay.in
From: deepak9320@gmail.com

Date: Tue, 26 Jun 2012 10:50:37 +0530
Subject: Re: Fwd: Crossings Republik Worst quality Intercomm facility by TTPL


 
Dear Mr. Raman,

Thank you for your email.

I regret inconvenience caused to your engineer which could have been easily avoided as you are aware that I am not available between 8:30am to 8:00pm.

Please give contact no. of your engineer to me so that I can coordinate with him for the installation of intercom at my flat.

Regards,

Deepak Kumar
Flat no. 2159
Romano Tower
Mahagun Mascot
Mobile: 9810060320


On 25 June 2012 20:04, RAMAN GROVER <ramanexportindia@yahoo.co.in> wrote:

 Deepak Ji,

Our Engineer visited your flat for intercom installation for three time today on 10am, 1pm, 4pm but you are not available.  and as per conversation with you on your mobile you are not available between 8:30 am to 8pm. All work outside your flat is already completed. Our employee is till in Mahagun. Please arrange to serve you better.

Regards

Raman Grover
Accounts Manager
Triple Play Telecom Pvt. Ltd.

From: Navneet <navneet@tripleplay.in>
To: "ramanexportindia@yahoo.co.in" <ramanexportindia@yahoo.co.in>; Sumit Sethi <sumitsethi@tripleplay.in>
Sent: Monday, 25 June 2012 6:56 PM
Subject: Fwd: Crossings Republik Worst quality Intercomm facility by TTPL



Sent from my iPhone

Begin forwarded message:

Dear All,
 
These are all lucky people who atleast got intercom installed.
 
I am running after ttpl for three months now but not yet successful in getting an intercom installed.
 
I was talking to CSK and one Mr. Mukesh(Mobile#9211722176) in ttpl, who has now stopped answering my calls.
 
Intercom is essential for resident's security too as it can be used to reach security staff in case of an emergency as mobile connectivity is not good at the moment in Crossings area. Will CSK, Mahagun or TTPL take the responsibility in the event of any mishap due to non-working intercom facility??
 
Will someone from Mahagun come forward to take responsibility and bother to look into the issue???
 
 
Regards,
 
Deepak Kumar
Flat No. 2159
Romano Tower
Mahagun Mascot
Mobile: 9810060320
 


 
On 25 June 2012 11:42, Gaurav Agarwal <gauravagarwal.cs@gmail.com> wrote:
 
Dear Director (TTPL),

FYI.

Thanks
Gaurav Agarwal


---------- Forwarded message ----------
From: rajiv ranjan <raj_lovingfriend@yahoo.co.in>
Date: Mon, Jun 25, 2012 at 11:34 AM
Subject: Re: Crossings Republik Worst quality Intercomm facility by TTPL
To: "crossings-republik@yahoogroups.com" <crossings-republik@yahoogroups.com>, "mahagunmascot@yahoogroups.com" <mahagunmascot@yahoogroups.com>, "CrossingsRepublikOwnersAndMembersAssociation-CROMA@yahoogroups.co.in" <CrossingsRepublikOwnersAndMembersAssociation-CROMA@yahoogroups.co.in>, "royalcliff@yahoogroups.com" <royalcliff@yahoogroups.com>, "navneet@tripleplay.in" <navneet@tripleplay.in>
Cc: "royalcliffrwa@yahoogroups.com" <royalcliffrwa@yahoogroups.com>, "paramountgroup@yahoogroups.com" <paramountgroup@yahoogroups.com>, "gardeniasquare@yahoogroups.co.in" <gardeniasquare@yahoogroups.co.in>, "ajnara_genx@yahoogroups.com" <ajnara_genx@yahoogroups.com>, "amrapali_empire@yahoogroups.com" <amrapali_empire@yahoogroups.com>, "ggvcnh24@yahoogroups.co.in" <ggvcnh24@yahoogroups.co.in>, "gh7rwa.crossings@gmail.com" <gh7rwa.crossings@gmail.com>, "anoop_m31@yahoo.co.in" <anoop_m31@yahoo.co.in>


 

i did it 2 months back and feel happy... why we are not inviting other major players 2 crossing rather then depending on single provider

thanks
rajiv
livingston
From: Panna lal Kumhar <pannalal.kumhar@yahoo.in>
To: "crossings-republik@yahoogroups.com" <crossings-republik@yahoogroups.com>; "mahagunmascot@yahoogroups.com" <mahagunmascot@yahoogroups.com>; "CrossingsRepublikOwnersAndMembersAssociation-CROMA@yahoogroups.co.in" <CrossingsRepublikOwnersAndMembersAssociation-CROMA@yahoogroups.co.in>; "royalcliff@yahoogroups.com" <royalcliff@yahoogroups.com>; "navneet@tripleplay.in" <navneet@tripleplay.in>
Cc: "royalcliffrwa@yahoogroups.com" <royalcliffrwa@yahoogroups.com>; "paramountgroup@yahoogroups.com" <paramountgroup@yahoogroups.com>; "gardeniasquare@yahoogroups.co.in" <gardeniasquare@yahoogroups.co.in>; "ajnara_genx@yahoogroups.com" <ajnara_genx@yahoogroups.com>; "amrapali_empire@yahoogroups.com" <amrapali_empire@yahoogroups.com>; "ggvcnh24@yahoogroups.co.in" <ggvcnh24@yahoogroups.co.in>; "gh7rwa.crossings@gmail.com" <gh7rwa.crossings@gmail.com>; "anoop_m31@yahoo.co.in" <anoop_m31@yahoo.co.in>
Sent: Sunday, 24 June 2012 5:59 PM
Subject: Re: Crossings Republik Worst quality Intercomm facility by TTPL

 
Dear Sir,
 
I agree with you, I also faced same problem for last one year and finally I requested to disconnect the phone this month and they happily disconnected.
 
Regards,
P. L. Kumhar
Gardenia

From: Ritesh Agarwal <ritesh_iit2003@yahoo.co.in>
To: "mahagunmascot@yahoogroups.com" <mahagunmascot@yahoogroups.com>; "CrossingsRepublikOwnersAndMembersAssociation-CROMA@yahoogroups.co.in" <CrossingsRepublikOwnersAndMembersAssociation-CROMA@yahoogroups.co.in>; "crossings-republik@yahoogroups.com" <crossings-republik@yahoogroups.com>; royalcliff@yahoogroups.com; navneet@tripleplay.in
Cc: "royalcliff@yahoogroups.com" <royalcliff@yahoogroups.com>; "royalcliffrwa@yahoogroups.com" <royalcliffrwa@yahoogroups.com>; "paramountgroup@yahoogroups.com" <paramountgroup@yahoogroups.com>; "gardeniasquare@yahoogroups.co.in" <gardeniasquare@yahoogroups.co.in>; "ajnara_genx@yahoogroups.com" <ajnara_genx@yahoogroups.com>; "amrapali_empire@yahoogroups.com" <amrapali_empire@yahoogroups.com>; "ggvcnh24@yahoogroups.co.in" <ggvcnh24@yahoogroups.co.in>; "gh7rwa.crossings@gmail.com" <gh7rwa.crossings@gmail.com>; "anoop_m31@yahoo.co.in" <anoop_m31@yahoo.co.in>; Navneet <navneet@tripleplay.in>
Sent: Tuesday, 17 April 2012 1:38 PM
Subject: Crossings Republik Worst quality Intercomm facility by TTPL
 
Hi All,

I am very much frustrated by intercomm facility provided by TTPL. They do not know how to provide service to customers. They do not have good management. I will talk to CSK facility and would personally visit mahagun office this weekend for their bad quality service. I am complaining from last one month that my intercomm is not working but they are not taking any action. They are big liers.

Regards,
Ritesh Agarwal
Mahagun Mascot
9911071198












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