Wednesday, January 28, 2015

[CROMA] Fw: Service Request 454124725 for your Photon number 9212192048

 


Hello,

Posting these emails on group so that others can learn from my experience with TATA Photon if considering this as broadband option. Feel free to let others know also so that no body else money will not get wasted like mine OR customer receive response like

"since you are not satisfied with the services, we request you to opt out of our network."



Regards,
vikas

On Wednesday, January 28, 2015 6:50 PM, Appellateauthority Delhi <Appellateauthority.Delhi@tatatel.co.in> wrote:


Dear Mr. Singh,

Thank you for writing to us at Tata TeleServices Ltd.

We acknowledge the receipt of your mail dated January 28, 2015 regarding Tata number 9212192048.
 
In continuation to our telephonic conversation on your alternate number 9811697664 on January 28, 2015. We would like to inform you, that testing was done in your area by our Network team and it was confirmed that your area at present falls under highly utilized category.
 
To cater to this issue, a new site in this locality is planned, however there is no timeline available for the commencement of the same. Hence, we regret to inform that you may experienced fluctuating speeds due to this.
 
Moreover we would like to inform you that as per company norms refund of your device cost are applicable only within 30 days from the date of activation. We regret to inform, in your case this is not applicable as of now.

Furthermore, since you are not satisfied with the services, we request you to opt out of our network.

We regret proposing the above.
 
We appreciate your patience and hope for your continued support to help us in our effort to provide you the best of our services.
 
 
Warm Regards,
Gazal Singh
Delhi Appellate Desk
TATA INDICOM
 
Tata Teleservices Limited, 2A, Old Ishwar Nagar, Main Mathura Road, New Delhi – 110065.
Fax No.: 011-66558555/8666
Email ID: Appellateauthority.Delhi@tatatel.co.in
Website: www.tataindicom.com
 
Phone No:
For Postpaid and Prepaid – 121 from TATA INDICOM number
From Non TATA Mobile Phones – 1860 266 5555
For PHOTON customer – 1800 266 121 (toll – free)
 
Registered Office Address:Tata Teleservices Limited, Jeevan Bharati, Tower 1,10th Floor, Tower 1, Jewan Bharathi, 124 Connaught Circus, New Delhi 110001.
CIN  No.:U74899DL1995PLC066685
 
From: vikas singh [mailto:infvikas@yahoo.com]
Sent: Wednesday, January 28, 2015 4:38 PM
To: Appellateauthority Delhi
Subject: Re: Service Request 454124725 for your Photon number 9212192048
 
Hello,
 
Requesting here to please look into this issue and help me.
 
I have been using photon more than 3 years and in last oct upgraded to max wifi from max.
These days we are facing no internet connection most of the time so I logged a request 454124725.
got a call this morning saying nothing can be done and though I requested to keep tke ticket open
for further follow-ups, it was forced closed and marked as resolved.
 
Could you please help me in finding resolution for my connectivity issue. OR
could you please initiate a refund of my montly bill and dongle charges so that I can move quickly 
to some other provider for better services and experience.
 
Thanks for all your help.
 
Address: gaur global, crossing republic, ghaziabad, UP 
 
 
Regards,
 
Vikas Singh
m# 9811697664
 
On Wednesday, January 28, 2015 12:36 PM, vikas singh <infvikas@yahoo.com> wrote:
 
Hello,
 
This problem is not resolved,.
 
and though I requested many times for not closing the ticket at least for further followup, it was forcibly closed and now this email saying resolved.
 
Hello,
 
I have been using photon since last 2 years and in last oct upgraded to max wifi from max.
These days we are facing no internet connection most of the time so I logged a request 454124725.
got a call this morning saying nothing can be done and though I requested to keep the ticket open
for further follow-ups, it was forced closed and marked as resolved.
 
Could you please help me in finding resolution for my connectivity issue. OR
could you please initiate a refund of my monthly bill and dongle charges so that I can move quickly 
to some other provider for better services and experience.
 
Thanks for all your help.
 
Address: gaur global, crossing republic, ghaziabad, UP 
 
 
Regards,
 
Vikas Singh
m# 9811697664
 
On Wednesday, January 28, 2015 12:06 PM, "Tata-Indicom-Support@tatatel.co.in" <Tata-Indicom-Support@tatatel.co.in> wrote:
 
Hi!

            Your Service Request NUMBER 454124725 for your Photon number 9212192048 is resolved.

            Thank You FOR choosing Tata Photon. AFTER ALL, life IS beautiful AND one should have TIME TO enjoy it. So make the most OF your TIME WITH Tata Photon.

            Thanks & Regards
            Team Customer Care


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Posted by: vikas singh <infvikas@yahoo.com>
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