Yes, that is why I have forwarded this so that we can do the same.They are acknowledging the problem but they need to resolve it on priority.It makes sense if more and more people file complaint so that it becomes a major issue for them as well.Also, I would suggest that complaint should be done through their email ID rather than over the phone since that cannot be refuted.Thanks,NeerajOn Thu, Jul 17, 2014 at 2:07 PM, Amit Agarwal a.agarwal1907@gmail.com [CrossingsRepublikOwnersAndMembersAssociation-CROMA] <CrossingsRepublikOwnersAndMembersAssociation-CROMA@yahoogroups.co.in> wrote:
I think it has to be combined effort from the residents of crossing to pressurize Airtel for improving the connectivity issue.Everyone is facing the same issue, it becomes difficult to talk over the phone when you are inside the house.I am in Mahagun and really difficult for me to talk to anybody over the phone.RegardsAmitOn Thu, Jul 17, 2014 at 2:02 PM, nekapoor@gmail.com [CrossingsRepublikOwnersAndMembersAssociation-CROMA] <CrossingsRepublikOwnersAndMembersAssociation-CROMA@yahoogroups.co.in> wrote:
From: 121@in.airtel.com [mailto:121@in.airtel.com]
Sent: Thursday, July 17, 2014 1:35 PM
To: Neeraj Kapoor
Subject: Re: [|BAL|Ref06394955|] CONNECTIVITY ISSUES
Dear Neeraj,
This is with reference to your email on network coverage issue for your airtel mobile 98xxxxxx26.
We regret the inconvenience you have experienced. Basis your complaint vide reference number 57104269, we investigated on the connectivity issue seen at your location. Though we are unable to resolve the issue immediately, we have noted your feedback and will take steps to enhance connectivity at your area in future. Our team is working on improving the coverage at your area, which may take few months. We appreciate your cooperation till such time.
Thank you for choosing airtel.
Best Regards
NEELAVENI
Service Specialist
airtel
"If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/ xm/MobileAppellateAuth.jsp for Appellate Authority details.
Posted by: Amit Agarwal <a.agarwal1907@gmail.com>
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